All packages must be thoroughly inspected upon delivery. If a package has arrived damaged or incorrect, a claim must be submitted within 48 hours of delivery to be processed and considered for replacement. When submitting a claim please provide:
- Your order number
- Detailed images of each damaged/incorrect sill
- Detailed images of packaging (whether it looks damaged or not)
If an order arrives with incorrect measurements due to our mistake, Window Sills Direct® will replace the sills, however we will only replace the exact dimensions ordered originally. Adjustments to your dimensions require a new order.
Claim Submission FormBroken or Incorrect Order Claim Form
It can take 2-3 business days for claims to be processed. You may be contacted for additional information and will be given a 24 hour grace period to submit the documents once the request is administered.