All packages must be thoroughly inspected upon delivery. If a package has arrived damaged or incorrect, a claim must be submitted within 48 hours of delivery to be processed and considered for replacement. When submitting a claim please provide:

  • Your order number
  • Detailed images of each damaged/incorrect sill
  • Detailed images of packaging (whether it looks damaged or not)
  • All Packaging Materials (Interior & Exterior) must be kept until claim is finalized.

If an order arrives with incorrect measurements due to our mistake, Window Sills Direct® will replace the sills, however we will only replace the exact dimensions ordered originally. Adjustments to your dimensions require a new order.

Claim Submission Form

Broken or Incorrect Order Claim Form
Your 4-digit order number can be found on your order confirmation email, as well as the top left corner of your packing slip in the format ####/LastName.
My order is(Required)
Let us know which item(s) in your order are damaged/incorrect. Please include the dimensions, quantity, and any other information that might be helpful.
Drop files here or
Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 16 MB.
    If the sills came with incorrect measurments, images of the full length and depth of sill must be visible next to a measuring tape or similar to be considered. All images must show damage or incorrect measurements clearly and completely.
    Drop files here or
    Accepted file types: jpg, gif, png, pdf, jpeg, Max. file size: 16 MB.
      Images of the state of the original packaging that the window sills arrived in/on are required for ALL claims, including pallet if applicable. Inspect the packaging thoroughly for damages and document all sides, whether damages are found or not.
      Add any additional information that you would like us to know here.

      It can take 2-3 business days for claims to be processed. You may be contacted for additional information and will be given a 24 hour grace period to submit the documents once the request is administered.