Q: What if my Window Sills do not fit?
A: Your Window Sills will be cut to within 1/8″ of your order. If they do not fit due to our mistake, simply contact us and we will re-make your order at no cost to you. If your order is made correctly and does not fit due to movement of the wall or incorrect measurements, Solid Surface can be cut, shaped, and sanded just like wood. Use carbide blades and sandpaper to slowly change the shape of the Window Sill to fit your frame.
Q: Do you supply to the public?
A: Yes. Window Sills Direct is open to the public and to businesses of all sizes.
Q: Do you have a minimum order?
A: Because we cater to all sizes of businesses and projects, we do not have a minimum size or number of pieces to be ordered for our in-stock colors. There may be a minimum order requirement on colors we do not typically stock. We can manage anything from one small window sill to supplying a large apartment complex remodel or new build. For larger projects we do offer discounts on volume purchases
Q: Do you offer any other colors or products?
A: Yes. In addition to CORIAN®, we offer LG HI-MACS® and Staron® by Samsung. Call or email for information about these products. Or, for more details, check out our Available Colors. If there is another brand you are interested in, please give us a call or email us as we may be able to supply it.
Q: Do you offer contractor discounts?
Q: Do you offer tax exemptions?
A: Yes we do. Register for an account on the My Account page and see our Contractors page to fill out our contractor application and upload your Tax Exempt Certificate. Please allow 24 hours to see your account changes.
Q: Do you offer samples?
A: Yes we do. Just send us an email to firstname.lastname@example.org with your name, shipping address, and color choices. We will send 4×4 samples directly to you. If you need to see the colors right away; these materials can be readily found at The Home Depot, Lowe’s and other hardware stores. The colors you see there will be the same that come from our shop.
Q: Why are the inside corners of the dog ears rounded?
A: These are rounded to protect the product from cracking. All of the solid surface products will form a weak spot at the tip of a sharp inside corner. If a crack was going to form, it would start here. We round the corners to decrease any potential for this to happen. If the rounded corner interferes with the fit of the Window Sill, we recommend carefully scraping away the material from the wall corner to adjust to the Window Sill. DO NOT SQUARE UP THE CORNER OF THE WINDOW SILL.
Q: How do I order the piece that goes under the Window Sill?
A: This is called an Apron. This piece can work in conjunction with any of the edge types. Simply order the same color and use the “EASED STANDARD EDGE” option. Label the piece “APRON” and this will let us know to finish all three exposed edges. The most common depth/height is 2 inches and length is commonly the length of the inside of the window opening. Make sure to account for the 1/2″ thickness of the Apron when entering the depth measurement for you Window Sill.